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Appointments

Open Surgery

We are aware of the pressures many patients face in getting an appointment. We are keen to keep our appointment system under review to ensure that our patients have access to the care they need.  To this end, our team may enquire as to the nature of your problem in order that they can direct you to the quickest and most appropriate service. We have listened to your concerns regarding access and in response have increased the number of available appointments, bringing back the Open Surgery.

You may be aware that there is a crisis in GP recruitment due to a national shortage of GPs as well as the effect of years of underfunding. This has impacted appointment availability on all GP Surgeries.  We are keen however to have the most efficient and convenient system possible.  We would be very interested therefore to hear your views which can be submitted by clicking on Comments and suggestions .  

Open Surgery starts at 8:30am Monday to Friday and runs in the morning.  You can book in on the day from 8am at the front desk only.  This is not a pre-bookable service.

Open Surgery runs on a first come first served system and there is a limit to the number of patients we can see safely, so please be prepared to wait your turn.  As time is limited the GPs are unable to deal with multiple problems during this clinic.

Pre-Booked Appointments 

Pre-booked appointments are available daily. 

To make a routine appointment, or if you have an URGENT medical problem, please telephone reception. Our receptionists will then ask you to outline your condition or need. This is to ensure that you see or speak to the right person and they may suggest a pharmacist, practice nurse, health care assistant, GP telephone appointment or a GP face to face appointment. There is a designated Duty Doctor available everyday to deal with emergencies.

For our patients with long term conditions, we have dedicated review appointments with the Practice Nurse. 

Extended Hours Surgery

Extended Hours surgeries are available for those who find it difficult to attend during normal working hours. Appointments are available Thursday morning between 07.30 - 08.30 and Thursday evening until 18.30. Appointments for these surgeries must be booked in advance.

Telephone Consultations

You may have a query that you feel does not require a face-to-face appointment. Arrangements can be made, via the receptionists, for a doctor to phone you at a given time. The receptionist will ask you for details of the problem to allow the doctor to prepare and to ensure that it is an appropriate problem to be dealt with by telephone.

Training

We are proud to be a GP Training Practice involved in the training of the next generation of GPs. GP trainees are already qualified doctors who have completed several years in various specialties in hospital medicine, who are now choosing to specialise in General Practice. You may book an appointment with these doctors in the usual way, and may be asked to be involved in video consultations to aid their learning. We have strict rules regarding confidentiality with regards to all consultations, but particularly those being recorded.

Since August 2006 we have had a Foundation Doctor (FY2 Doctor) training with us. Foundation Doctors are fully qualified doctors who want to gain experience in General Practice. The FY2 doctor will have a placement with the practice on a 4-month rotation. Dr Murray is the supervisor for the FY2 doctor. You will be able to book appointments with the Foundation Doctor in the usual way.

Medical students often sit in with the doctor. If you would rather see the doctor alone, please say so. We sometimes record consultations on video for teaching purposes within the practice, but your permission will always be asked for, and you will be free to consult in private if you prefer.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Please be aware of our Missed Appointments Policy

 

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