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Latest News

We are now taking appointments for Influenza Vaccinations

We are running a Flu Clinic the morning of Saturday 9th November. This is by appointment only and walk-ins will not be seen. Please contact the surgery to book in your appointment.

Alternatively you can make an appointment through the week. There are various clinics running but again this is by appointment only.  Please contact the surgery to book this in.


You said, we did

We are always listening to you and are committed to acting on your feedback whenever possible.  You can leave us feedback via the practice suggestion box, website feedback form or by letter.  We want to share some of your feedback and patient-led changes we have made in response to your comments.

You said... "My sincere thanks and gratitude towards the service and care both myself and family have received from your practice. It’s very comforting and reassuring that when we need help most we can trust on the service we consistently receive.  I have had an appointment at short notice, referral to the hospital, seen on a day by turning up at 8am and today a call back from Dr Thomson that was literally within 15 mins! I also want to thank Zoe for her helpful manner and friendly approach. I hear many people complain about their surgeries ~ I hand on heart can’t and would like to thank you all." - April 2019

You said... "The building is in need of updating".  We did... Invested in the building by refreshing interior decor. 

You said... "The receptionists are amazing and work honestly".  Sept 2018

You said... "We are so pleased with all the changes to the surgery. Open surgery is working well so far, reception staff are so nice and try to accommodate everyone. The Doctors are so lovely and understanding. The nursing staff are so caring. Well done for all the great improvements over the last couple of years."

You said... "Having a specimen box would save patient's blocking others waiting to see the receptionist". We did... Add a specimen deposit box to the reception desk where you can post your samples and save any queuing. Please always remember to have your name and date of birth written or they cannot be sent!

You said... "Thanks for running the Open Surgery in the mornings.  Without it I would have been far less likely to have come in to see a doctor and that would have delayed the discovery of a life changing illness.  Knowing that you are going to be seen in the morning - even after waiting a while can be a lot better than trying to phone for an appointment some time later on".  James, Mar 2018

You said... "I had problems in the past to get an appointment on the day.  If open surgery works within the surgery I would like to see it continue"  Anon, Mar 2018

You said... "Bringing back open surgery has been very valuable.  Knowing I can turn up and will be seen even if I have to wait an hour is very comforting".  "The text reminder and ability to cancel an appointment by replying is great"  Rebecca, Feb 2018

You said... "Thank you for always trying your hardest in these unprecedented times.  It's hard for everyone so we need to try and get through it together as positively as we can.  Your Receptionists are great, always helpful and they must make your jobs and the running the practice so much easier.  Hang in there, we need you all more than ever!"  J MacEwan, Feb 2018

You said... "I have been consistently impressed by your human thoughtful ethos.  The general approach was very consistent.  Each took time to listen, check history and most importantly create a sense of space and time even in just a few minutes"

You said.... "when ordering repeat prescriptions online, please add the option to select the usual pharmacy I collect my prescription from".  We did... just that!

You said.... "it would be helpful to have an up to date list of holiday closure information on your website".  We did... Added the year ahead's closures to our website

 


Edinburgh Carers Support Team

Do you look after a friend or relative?  There is support available for unpaid carers, please view the attached for further information

Support for unpaid carers


Volunteers - Student Training

Baronscourt Surgery is involved in teaching medical and nursing students which requires willing patients to help.

If you would be interesting in offering some time please click here.

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