Phoning Us At The Surgery
Like many practices we experience busy periods on the phones, especially in the early morning. We make every effort to answer calls and appreciate your patience in calling though.
To avoid heavy call traffic for appointments in the morning, we are only able to help with general enquiries after 11am.
We need your help!
We work very hard to offer you the best healthcare in what are increasingly challenging times.
Our goal is to continue to improve the service we offer and your comments and feedback can help us do that!
It’s a very quick and easy way for you to make a difference in how our practice provides services for you.
Let us know what has been good or helpful for you, and if there are aspects that you believe could work differently or better for you.
We DO listen to you! See our "YOU SAID, WE DID" page in our news section for news on changes made as a direct result of your suggestions.
Our Complaints Procedure
Whether you wish to make a complaint, raise concern or provide positive feedback this can be done by phone, in writing or in person.
Wherever possible we encourage you to speak with a member of staff. It’s easier for us to resolve complaints directly to us. We will always try to resolve any problems on the spot if it is possible to do so.
For more information; you can collect a Complaints Procedure Leaflet from the surgery or download it here practice complaints leaflet