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Contact Details

Our Complaints Procedure

Whether you wish to make a complaint, raise concern or provide positive feedback this can be done by phone, in writing or in person.

Wherever possible we encourage you to speak with a member of staff. It’s easier for us to resolve complaints directly to us. We will always try to resolve any problems on the spot if it is possible to do so.

For more information; you can collect a Complaints Procedure Leaflet from the surgery.

Address book Address

89 Northfield Broadway

Telephone Numbers Telephone Numbers

0131 657 5444
Out of Hours:
Please only use this form for comments about the practice and suggestions as to how we can improve our service to you. Medical matters and official feedback CANNOT be dealt with via this form.
If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person.
If you wish to submit some official feedback, please put it in writing to the Practice Manager, Miss Gill McHenry.

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