Doctor Appointments

If you require advice from a doctor for whatever reason, please telephone the surgery from 08.00am and request a callback from one of the doctors in the surgery that day.

Our staff handle a large number of telephone calls in the morning as efficiently as possible. Your call is important and will be held in a queue until a receptionist is available to speak to you.

Our reception team will ask about the nature of your call in order to direct you to the professional best suited to respond to your problem in the fastest time-scale.

The doctors will endeavour to phone you back as soon as possible with in the next few hours, but please bear in mind the large volume of calls they may be handling, and so please be patient.

If the doctor feels you require a physical examination, they may ask you to attend the surgery, usually the same day.

In order to give each patient adequate time to assess their problem safely, the British Medical Association has recommended a limit to the number of consultations a doctor should undertake each day.

If you have a problem that needs to be assessed the same day and all the doctor apppointments have already been filled, the duty doctor may be able to help.

If your enquiry is of a urgent nature, the receptionist or call handler may direct you to dial 999 or the emergency services.

Long Term Conditions

Patients with long term conditions will be reviewed regularly, usually annually to ensure optimal wellbeing.

You may be sent a text message with a link to a questionnaire to complete. Your answers will be reviewed by the doctor who will then decide whether further assessment is recommended.

Some patients may be asked to attend for blood tests, blood pressure measurement or urine testing and following this may be offered a telephone apppointment with a doctor to discuss management.

If you have questions about your long term condition, your doctor will be able to answer them at your annual review.

Extended Hours Surgery

To improve access for patients who find it difficult to attend during normal working hours, the Surgery offers some appointments early in the morning.

Appointments are available for Dr Thomson, Dr Jack and Dr FitzGerald Frazer on Thursday mornings between 07:15 – 08:30 and for Dr Tweedie on Tuesday mornings between 07.15-08.30.

These appointments are usually arranged when necessary by speaking to your doctor.

Home Visits

Patients are requested, where possible, to telephone between 08:00 - 10:00 am if a home visit is required that day.

We would request that, apart from the genuinely housebound, all other patients attend the surgery rather than request a home visit because of the extra time home visiting takes. On average four to five patients can be seen in surgery in the time it takes to do a single house call. In addition, the care that can be offered due to the lack of adequate lighting, examination facilities and equipment means that you may not receive as good a service as the doctor may be able to offer if you came to the surgery.

Please note that the doctor may telephone you rather than visit you if this is medically appropriate. Ultimately the doctor will make a decision whether a home visit is appropriate, bearing in mind clinical need and time constraints.

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

Duty Doctor

If you have an urgent medical problem, your query may be passed to the duty doctor who may be able to help you.

The duty doctor will contact you to discuss your problem, so please make sure you have your phone switched on and are ready to receive calls.

Please check our sign-posting information to see if your query can be dealt with on-line or by another health professional such as a pharmacist, optician or dentist.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Late For Your Appointment

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

Interpreter

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and a suitable translator may be available by telephone for your appointment.

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