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WELCOME TO BARONSCOURT SURGERY!

Welcome to Baronscourt Surgery

The Baronscourt team are dedicated to providing you with excellent health care whatever your needs.

We warmly welcome you to our practice. 

If you feel you need an appointment, please phone after 08.00am and our receptionist will take your details, including a brief description of your symptoms. This is in order to advise you of the most appropriate healthcare professional to deal with your problem and to prioritise urgent cases.

The doctor will conduct a telephone consultation and if needed, will request that you attend the surgery for a face to face examination at a specific time.

If you have agreed to receive text messages from the practice, we may send you information about appointments or results via text message. Some patients may be sent a text message regarding their chronic disease management.

 

ITS OK TO ASK!

When you understand what’s going on with your health, you can make better decisions around your care and treatment.

That’s why it’s important to ask your healthcare team the right questions.

To find out more visit,

www.nhsinform.scot/its-OK-to-ask

 

Who should I see?

Your primary health care team is made up of different health care professionals who are ready to help you with your concerns.

You may not need to see a GP for your health need and another health care professional may be able to help you more quickly.

Please see the information below for conditions that may be managed by other professionals.

For further infomation about who to see, our reception team are happy to advise you.

Opening Times

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Supporting Central European Communities

There are some local supports available to people from Poland which you may find helpful:

The Polish Family Support Centre: www.pfcs.co.uk

 

Feniks:

Our aim is to address health inequalities, promote integration and support the well-being and human rights of CEE communities. We provide culturally sensitive psychological support; community groups; advice and advocacy; immigration advice limited to the EU Settlement Scheme.

https://feniks.org.uk/

 

Support for people from Ukraine:

https://www.edinburgh.gov.uk/emergencies-safety-crime/supporting-ukraine-people

https://www.evoc.org.uk/about-evoc/evoc-news/supporting-the-people-of-ukraine/

 

 

 

Access

  • We are situated on the western side of Northfield Broadway, close to the junction with Portobello Road. All consulting rooms have easy wheelchair access and the toilet facilities are designed for wheelchairs, nappy changing and toddler restraints if needed.
  • There is a bus stop outside the building on the Broadway, served by Lothian buses. Bus numbers: 4, 5 and 69.

Information from your Local Medical Committee on how our practice is having to adapt to increasing pressures on GP Services: 

20240926 GP support letter FINAL v3.pdf

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Organ Donation

The law around organ and tissue donation is changing, and a campaign is underway to encourage people to make their donation decision known.

From 26 March 2021, Scotland will move to an opt out system of organ and tissue donation to help save and improve lives. The change in law means that if people aged 16 and over have not recorded a decision about donation, they will be considered as a possible donor when they die. Everyone has a choice under the new law - to be a donor, or to opt out of donation. Whatever you decide, it’s important to record it on the NHS Organ Donor Register and tell your family and friends so they can

honour it.

For more about the law change, or to opt out, visit www.organdonationscotland.org or call 0300 123 123

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Zero Tolerance

The Practice takes it very seriously if a member of staff or one of the doctors or nursing team is treated in an abusive or violent way.

The Practice supports the government's 'Zero Tolerance' campaign for Health Service Staff. This states that GPs and their staff have a right to care for others without fear of being attacked or abused. To successfully provide these services a mutual respect between all the staff and patients has to be in place. All our staff aim to be polite, helpful, and sensitive to all patients’ individual needs and circumstances. They would respectfully remind patients that very often staff could be confronted with a multitude of varying and sometimes difficult tasks and situations, all at the same time.  The staff understand that ill patients do not always act in a reasonable manner and will take this into consideration when trying to deal with a misunderstanding or complaint.

However, aggressive behaviour, be it violent or abusive, will not be tolerated and may result in you being removed from the Practice list and, in extreme cases, the Police being contacted.

In order for the practice to maintain good relations with their patients the practice would like to ask all its patients to read and take note of the occasional types of behaviour that would be found unacceptable:

  • Using bad language or swearing at practice staff
  • Any physical violence towards any member of the Primary Health Care Team or other patients, such as pushing or shoving
  • Verbal abuse towards the staff in any form including verbally insulting the staff
  • Racial abuse and sexual harassment will not be tolerated within this practice
  • Persistent or unrealistic demands that cause stress to staff will not be accepted. Requests will be met wherever possible and explanations given when they cannot
  • Causing damage/stealing from the Practice's premises, staff or patients
  • Obtaining drugs and/or medical services fraudulently
We ask you to treat your GPs and their staff courteously at all times.
 

Removal from the practice list

A good patient-doctor relationship, based on mutual respect and trust, is the cornerstone of good patient care. The removal of patients from our list is an exceptional and rare event and is a last resort in an impaired patient-practice relationship. When trust has irretrievably broken down, it is in the patient’s interest, just as much as that of the practice, that they should find a new practice. An exception to this is on immediate removal on the grounds of violence e.g. when the Police are involved.

Removing other members of the household

In rare cases, however, because of the possible need to visit patients at home it may be necessary to terminate responsibility for other members of the family or the entire household. The prospect of visiting patients where a relative who is no longer a patient of the practice by virtue of their unacceptable behaviour resides, or being regularly confronted by the removed patient, may make it too difficult for the practice to continue to look after the whole family. This is particularly likely where the patient has been removed because of violence or threatening behaviour and keeping the other family members could put doctors or their staff at risk.

 

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