Doctor Advice Calls
If you require advice from a doctor for whatever reason, please telephone the surgery and request a callback from one of the doctors in the surgery that day.
Our reception team will ask about the nature of your call in order to direct you to the professional best suited to respond to your problem in the fastest time-scale.
If your enquiry is of an urgent nature, the receptionist or call handler may direct you to dial 999 or the emergency services.
The doctors will endeavour to phone you back as soon as possible with in the next few hours, but please bear in mind the large volume of calls they may be handling, and so please be patient.
To make a routine appointment, or if you have an URGENT medical problem, please telephone reception. Our receptionists will then ask you to outline your need to ensure that you see or speak to the right person. They may suggest a pharmacist, nurse, GP telephone appointment or a GP face to face appointment. There is a designated duty doctor available everyday to deal with emergencies.
Pre-bookable appointments are released for 2 weeks in advance everyday at 12:00.
For our patients with long term conditions, we have appointments available with the Practice Nurse.
Extended Hours Surgery
Extended Hours surgeries are available for those who find it difficult to attend during normal working hours.
Appointments are available Wednesday and Thursday mornings between 07:30 – 08:30.
Appointments for these surgeries must be booked in advance.
You may have a query that you feel does not require a face-to-face appointment. The receptionist will ask you for details of the problem to allow the doctor to prepare and to ensure that it is an appropriate problem to be dealt with by telephone. These appointments are also pre-booked and typically run from 14:00 – 14:30 or during extended surgery.
Not Registered for Online Services?
Patients are requested, where possible, to telephone between 08:30 - 10:00 am if a home visit is required that day.
We would request that, apart from the genuinely housebound, all other patients attend the surgery rather than request a home visit because of the extra time home visiting takes. On average four to five patients can be seen in surgery in the time it takes to do a single house call. In addition, the care that can be offered due to the lack of adequate lighting, examination facilities and equipment means that you may not receive as good a service as the doctor may be able to offer if you came to the surgery.
Please note that the doctor may telephone you rather than visit you if this is medically appropriate. Ultimately it is the doctors right to decide whether or not a visit is appropriate for a particular set of circumstances.
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
Late For Your Appointment
Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.
If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and a suitable translator may be available by telephone for your appointment.
If you have an urgent medical problem, your query may be passed to the duty doctor who may be able to help you.
The duty doctor will contact you to discuss your problem, so please make sure you have your phone switched on and are ready to receive calls.
Please check our sign-posting information to see if your query can be dealt with on-line or by another health professional such as a pharmacist, optician or dentist.