Suggestions & Complaints

Want to make a suggestion to the practice?

Your comments and suggestions are important to us, please click on the 'Suggestions Form' link, complete the form to send them to us.

Please note : only use this form for comments about the practice and suggestions as to how we can improve our service to you.

Medical matters and official complaints cannot be dealt with via this form. If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person.

a woman sitting at a table using a laptop computer

Want to make a complaint?

a person sitting at a table in front of a window

We are committed to providing you with the best care, but we know that sometimes things go wrong.

If you would like to make a complaint, please address your concerns preferably in writing to Ms Gillian McHenry, Practice Manager. We will consider your feedback carefully and respond to you as soon as possible.

Please note, we are not permitted to respond to comments on Google reviews, websites or other social media sites, so if you would like us to respond to your feedback, please use the procedure outlined.


Click the link below to access our Practice Complaints Leaflet:


Practice complaints leaflet 2024.pdf